Frequently Asked Questions
Everything you need to know about your Billabong order.
How can I track my order?
Once your order has shipped, you will receive an email with a tracking number and a link to the carrier's website to monitor your delivery status.
What is your return policy?
We offer a 30-day return policy for most items. Products must be in original condition with tags attached. Swimwear and intimates must have the hygiene seal intact.
Do you offer international shipping?
Yes, we ship to many countries worldwide. Shipping costs and delivery times vary by location and will be calculated at checkout.
How do I find the right size?
Each product page features a detailed size guide. We recommend measuring yourself and comparing your results to our charts for the most accurate fit.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and buy-now-pay-later options like Afterpay and Klarna.
Are your wetsuits covered by a warranty?
Yes, our wetsuits come with a limited warranty covering stitching and materials. Please refer to our Warranty page for specific terms and claim instructions.